POLICIES

Passing Grade Policy.

​Must pass all chapter tests, quizzes, practice tests and final examination of both modules: Skills and Knowledge.

Minimum passing grade: 80%

​​

Grievance Policy.

  

Reporting a Grievance: 

Three Step Chain of Command Policy.

1) Make a request to speak to the instructor in private and present the grievance in writing. 

2) If the grievance can’t be resolved by the instructor, set up a meeting to speak to the program  

coordinator and present the grievance in writing. 

3) If the program coordinator cannot resolve the grievance, request a meeting with the administrator 

and present the grievance in writing.


If the administrator cannot resolve the issue, the student can request a meeting between a legal representative of his/her choosing and the school. The student is responsible for any fees/costs paid to the legal representative. The school will cooperate (within reason) with an investigation by a legal representative of the student. Students have the right to contest program actions and/or decisions by providing evidence to the appropriate governing boards or authorities for review. Students are asked follow the three step chain of command in order to find a solution to a problem or concern while in the program. Usually, the 1st step is the initial process to resolve most issues and it's also the step where the majority of issues are solved.

However, rest assured we are here to help you achieve success.


It takes two to Tango!!





ACADEMIC TRAINING AZ  REFUND POLICY 

If  a session is cancelled by the administration department due to duress  caused by natural events or by the landlord’s need to modify, expand or any other reason outside
the scope of practice of Academic Training AZ all students enrolled shall receive 100% of the tuition monies paid up to the time when cancellation took place. The time for such refund shall not exceed 30 calendar days from the official cancellation and the refunds shall be in the same form of payment made by the student or the sponsor party.

Note:  All cancellations or withdrawals require returning ALL equipment,  accessories and literature materials or a total of $150.00 fee in  addition to the administrative

fee if not returned.


TERMINATION OR WITHDRAWAL

Any  enrolled student has the option to withdrawal from a class as long as  it is done in writing and directly addressed to the administration  department before the first day of class.

If a refund request is made in writing before the first day of class,  the amount of the refund shall be 100% minus a mandatory 25%  administrative fee.
For all approved sponsored students, the administrative fee still applies.

All  approved withdrawals shall be made in the same form the original  payments were made and shall be refunded within 30 calendar days.


Calculation Scale for withdrawal or cancellations per time lapsed:


  1. A. Before the  first day of class.    100% with a 25% admin fee.  
  2. B. On the first day of class.                  80% with a 25% admin fee.
  3. C.  2 days of class into the course.           40% with a 25% admin fee.
  4. D. 3 days of class into the course.                   0% refund.

    All cancellations or withdrawals will be calculated on a per day basis.
    All approved refunds will be made within 30 calendar days from acceptance and/or approval from the administration department. 

​​​Effective November 11th 2017.

All transactions involving credit or debit cards will be subject to a processing fee of 9% per transaction.

This includes but is not limited to any transaction incurred directly associated to any program or service provided by ACADEMIC TRAINING AZ.

i.e. partial payments, full payment, CPR costs, LNA processing application, D&S Headmaster State board exam cost, 

books, booklets, finger print roll, refunds etc.


ACADEMIC TRAINING AZ  Revised Jan 10th 2018

Need additional information? Call (602)350-5154

POLICIES